Refund policy

Zeen Dhaga - Return, Exchange & Refund Policy

At Zeen Dhaga, customer satisfaction and quality craftsmanship are at the heart of everything we do. If you are not completely satisfied with your purchase, we are here to assist you with a seamless exchange or return process.

1. Return & Exchange Eligibility Window

  • Timeframe: Return or exchange requests must be initiated within 7 days of delivery.

  • Condition of Items: To qualify for an exchange or return, items must meet the following criteria:

    • Unworn, unwashed, and undamaged.

    • Original brand tags, security ribbons, and packaging must remain fully intact.

    • Must be accompanied by proof of purchase (Order ID / Digital Receipt).

2. Defective, Damaged, or Incorrect Orders

If you receive a defective item, missing piece, or incorrect product:

  1. Contact us within 48 hours of receiving your package.

  2. Provide your Order Number along with clear photos/videos showing the defect or issue.

  3. Upon verification, Zeen Dhaga will send a replacement free of charge and arrange courier collection for the defective item.

3. Non-Returnable / Non-Exchangeable Items

The following items are not eligible for returns or exchanges:

  • Items purchased during Clearance / End of Season Sales (unless defective).

  • Customized or altered stitched outfits.

  • Products returned without original tags, packaging, or proof of purchase.

4. Returns & Store Credit Policy

  • Store Credit: Standard returns (size changes or preference changes) are processed via Zeen Dhaga Store Credit / Voucher, valid for 30 days on future purchases.

  • Cash Refunds: Direct monetary refunds are issued only in cases where:

    • The item delivered is out of stock for replacement.

    • The order arrived damaged or incorrect, and a replacement cannot be provided.

  • Approved monetary refunds are processed within 5–7 business days to the original payment method (Bank Transfer, JazzCash, EasyPaisa, or Credit/Debit Card).

5. Return Shipping & Handling

  • Customer Responsibility: For general size or mind-change exchanges, the customer covers reverse delivery charges.

  • Zeen Dhaga Responsibility: If the return is due to our error (wrong item or factory defect), Zeen Dhaga covers all shipping costs.

6. How to Request an Exchange or Return

  1. Email Us: Send an email to zeendhaga@gmail.com or message us on WhatsApp.

  2. Details Required: Include your Order ID, Reason for Return, and Unboxing Photos/Videos.

  3. Dispatch: Once approved, pack the item securely and dispatch it via tracked courier to our return warehouse address provided by customer support.